Customer Service

FAQ

Where can I find your products in store?
Most Palmer’s products can be found in mass merchandise stores, drug stores, beauty supply stores, supermarkets and club stores. Please visit our Retailers page to find a general list of retailers that carry our products. If you are unable to find a particular product at your local retailer, you may purchase it online or contact our customer service department for more information.
 
Are you currently affiliated with any charities?
Palmer's is a proud supporter of the Young People's Chorus of New York City.
 
How can I update my personal information?
You may update information from your computer by simply logging into your Palmer's account. Here you will be able to update/change your address info, telephone number, credit card info, username and password. Don't have an account? Click here to join.
 
How does Palmer's ship products and what are the rates?
We use FedEx for delivery. We normally process and ship out orders within 2 business days of receipt. Our standard shipping is ground service. Most orders will arrive within 7-10 business days.

Click to see our Shipping Policies with complete information on shipping methods, charges and delivery estimates.

Free ground shipping discounts as a result of a promotional code will be shown in "Discounts" at checkout.

 
How can I check the status of my order?
Once your order has been placed, you will receive an email of confirmation. Once the order is shipped, a subsequent email will be sent detailing the tracking information for your purchase. If you are a Palmer's Lovers member, you may log into "My Account" to obtain your tracking information and see the status of recent orders.
 
There are five statuses that your order can be in:
RECEIVED
Your order has been received. You will receive an email confirming that your order has been received.
 
PROCESSING
Your order has been processed.
 
SHIPPED
Your order has been shipped. You will receive an email confirming that your order has been shipped. This email will contain your FedEx tracking number, which can also be found in your Recent Orders section.
 
CANCELLED
Your order has been cancelled. You will not be charged.
 
PAYMENT ERROR
Your order has an error in payment. Please contact Palmer's Customer Service by email at orders@palmers.com or by phone at 1-877-PALMERS.
 
REFUNDED
Your order has been refunded.
 
Is your website secure?
Palmer's recognizes the importance of protecting the privacy of anyone who visits our site. Palmer's does not sell, rent, trade or otherwise knowingly share or provide your information to a third party. To prevent unauthorized access, maintain data accuracy and ensure the correct use of personal information, Palmer's uses appropriate industry standard procedures to safeguard the confidentiality of personal information. All transmissions of personal information are through secure computer servers, which also run authentication and secure socket layers (SSL) software data encryption software to encrypt all personal information including your name, address, and credit card information to protect it from being read. Access to Palmer's Lovers user accounts are password protected. If you would prefer to place an order over the phone, you can contact our customer service department at 877-725-6377.
 
Do you test your products on animals?
Palmer's is a "cruelty-free" company and does NOT conduct product tests on animals.
 
What is your return policy?
If not completely satisfied, you may return the product for a full refund of the purchase price.